Privacy Policy
Last updated April 16, 2025
Effective Date: April 17, 2025
Thank you for using Zylo. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information. By using Zylo, you agree to the practices outlined below.
1. Information We Collect
When you install Zylo through the Shopify App Store, we are automatically able to access certain types of information from your Shopify store, including:
- Basic store information (store name, email, plan type)
- Order data (order ID, status, line items, etc.)
- Customer data (name, email, phone number, and address)
- Product data (product names, variants, SKUs)
- Storefront data necessary to provide our services
We only collect the information that is essential to operate and improve the functionality of the app.
2. How We Use Your Information
We use the collected data to:
- Provide, maintain, and improve the Zylo app
- Facilitate order-related functionalities
- Deliver customer support
- Monitor usage and performance
- Ensure compliance with Shopify policies and terms
We do not sell, rent, or trade your data to third parties for marketing or advertising purposes.
3. Data Storage and Security
All data is stored securely using Amazon Web Services (AWS) infrastructure. We implement industry-standard security measures to protect your data from unauthorized access or disclosure.
4. Third-Party Services
We rely on third-party service providers to run Zylo efficiently:
- Railway – for infrastructure and backend service orchestration
- Amazon Web Services (AWS) – for hosting and secure data storage
These services may have access to data strictly as needed to provide their services to Zylo and are obligated to keep it confidential.
5. Data Retention and Deletion
We retain store data only for as long as your Shopify store uses the Zylo app. Upon app uninstallation or request, we will permanently delete all associated store data from our systems within 30 days.
You may request deletion of your data at any time by contacting us at hello@gleamcx.com
6. Your Rights
As a merchant, you have the right to:
- Access the personal data we store about your store
- Request correction or deletion of your data
- Withdraw consent for data processing
To exercise any of these rights, contact us at the email hello@gleamcx.com
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of the policy. Continued use of the app after changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: hello@gleamcx.com